Refund Policy

ORDERING

  • Please note all product dimensions refer to the unframed work.

  • Your order will be accepted by confirmation email. The email will also confirm details of your order and a dispatch date will follow. This is when our contract with you is made.

  • Terms may change. The terms that apply to you are those here on this site on the day you place your order.

  • You must supply accurate and up to date information about yourself to enable us to deliver your goods.

  • Only payment made in pounds sterling will be accepted.

  • We reserve the right to refuse service to anyone for any reason at any time


DELIVERY

  • The full price of your goods must be received before we can dispatch it.

  • You will be emailed upon dispatch.

  • For deliveries made by specialist art courier you will be contacted to arrange a convenient delivery date.

 

Thank you for shopping at ahousephildrew, we hope you are happy with your purchase.

If, for any reason, you are not completely satisfied with a purchase you may return the goods to us for a refund subject to our returns and refund policy.

The following terms and conditions are applicable for any products purchased with us.

 

Cancelling Your Order

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed takes possession of the goods delivered on your behalf.

If you wish to cancel your order please contact us and let us know as soon as possible.

Our contact details can be found on our website contact us page:

We will reimburse you within 14 days from receipt of the returned goods via the same payment method used to pay for the order.

 

Conditions for Returns

In order for the Goods to be eligible for a return and refund, please make sure that:

  • The goods were purchased in the last 14 days

  • The goods are in the original packaging

  • The goods are undamaged and in a re-saleable condition

 

The following goods cannot be returned:

  • The supply of goods commissioned to your own specifications or clearly personalized.

At our sole discretion we reserve the right to refuse return and / or refund of any goods that do not meet the above return conditions.

 

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to us.

Following contact with us advising that you wish to return the goods please return them to the following address:

  • 4 Fox's Yard, Harbour Village, Penryn, Cornwall TR10 8GF

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the goods or receipt of proof of return delivery.

 

Questions

If you have any questions about our Returns and Refunds Policy, please contact us, our contact details can be found visiting the contact us page on our website

©Phil Irons. All rights reserved